Q: How often should I cleanse my skin?
A: Whether you have dry, oily or combination skin, it’s important to wash your face twice a day: both the morning and evening. It’s especially important to wash your face before going to bed, particularly if you wear makeup during the day. Why? As you move through your daily activities, makeup, excess oil, dirt, dead skin cells, pollutants and other impurities can collect your skin’s surface—potentially clogging your pores and causing blemishes. DEVONNE® Deep Facial Cleanser helps to gently cleanse and purify pores, without irritating skin to help keep your complexion soft and healthy-looking. Simply wet a clean washcloth with warm water, add a dime-sized amount of DEVONNE® Deep Facial Cleanser, and rub in small, gentle circles over the entire face, being careful not to tug on the delicate skin around the eyes. Skin is left feeling clean and refreshed…not tight or dry.
Q: Is there such a thing as too much cleansing?
A: We’re glad you asked. YES. Even if you have extremely oily skin, it’s best to limit your cleansing regimen to twice a day: once in the morning, and once before bedtime. Why? Like you, your skin is 100% unique—so it only knows what’s “normal” for YOUR body. Oily or not, washing your face more than twice a day can upset your skin’s individual balance, which may send your pores a signal to produce even more oil. That’s exactly why DEVONNE® Moisturizing Primer contains built-in mattifiers to help absorb excess oil and control shine.
Q: Do I need a separate makeup remover?
A: DEVONNE® Deep Facial Cleanser is powerful enough to remove even heavy stage makeup. For heavy, oil-based eye makeup and mascara, we recommend using an eye makeup remover.
Q: Do I really need all three products?
A: The DEVONNE® 3-Piece Essentials Kit has been developed to help your skin look healthy, clear and radiant. Each product contains proprietary blends of botanical and marine extracts, and is loaded with advanced ingredients that work together to help skin to look calm, clear, bright and more beautiful. For optimum results, we recommend you use all three of our multi-tasking products as directed, twice a day. Just remember to use an oil-free sunscreen in the morning, if you’re planning to go outside—and we hope you are!
Q: Will DEVONNE® help keep my skin healthy looking?
A: DEVONNE® products can help any skin type to look more balanced, including blemish-prone skin. Every one of our multi-tasking formulas contain our proprietary blends of botanical and marine extracts, full of advanced natural ingredients that help to keep skin clean and support a more radiant-looking complexion. Rice-based exfoliants help to encourage healthy cell turnover without abrasion or irritation; reishi mushroom and saw palmetto extracts help to purify pores and fade the appearance of imperfections; licorice root and wakame seaweed extracts help to fade the look dark spots and protect skin from harsh pollutants; and our apple-based hydrating extract helps to deliver an instant boost of healthy moisture without leaving behind an oily residue.
Q: What if I have extra-oily or extra-dry skin?
A: DEVONNE® products are formulated for all skin types. DEVONNE® Hydrating Radiance Mist boosts moisture content without heavy oils, and can also be used as a “whenever refresher” for dry skin. DEVONNE® Moisturizing Primer keeps the skin feeling clean and hydrated, without leaving behind a greasy residue; it also contains built-in mattifiers that help to absorb excess oil, minimize pore appearance and blur visible surface imperfections for a smooth, shine-free finish.
Q: Does DEVONNE® contain parabens?
A: No way. DEVONNE® products are made without parabens, sulfates, harsh detergents or artificial dyes. Our advanced formulations contain what your skin needs to stay healthy-looking, and absolutely nothing it doesn’t.
Q: Is DEVONNE® appropriate for guys?
A: Absolutely! DEVONNE® products are great for male skin, with hydration and gentle exfoliation. With DEVONNE® Hydrating Protection Mist, guys can get all the benefits of a nutrient-rich skin conditioner that’s fitting for all skin types, even blemish-prone skin—without having worry about skin feeling greasy. For guys with normal or dry skin, DEVONNE® Moisturizing Primer is a great finishing step that can help absorb excess oil and control shine throughout the day.
Q: How does the DEVONNE® auto-ship program work?
A: As a DEVONNE® Preferred Customer you save 10% off the catalog prices. Then, accordingly to the option you selected at checkout, you automatically get a fresh new shipment of DEVONNE®, delivered right to your doorstep. Even better: you can adjust how often you receive your DEVONNE® products, and can cancel your shipments at any time by login to your account online using the same email you used at checkout. Once you are in your account dashboard, click on the "Manage Subscription" link next to your name.
Confused? Call Customer Service at 1-844-795-4476.
If you purchased after November 5th, 2016, login to your account or create an account (make sure to use the email address you used to purchase) and manage your subscription anytime by clicking here. Once you are in your account dashboard, click on the "Manage Subscription" link next to your name.
Q: Is DEVONNE® guaranteed?
A: Yes! We’re sure you’ll love your beautiful DEVONNE® complexion. But if, for any reason, you’re not 100% thrilled with your results, all of our products are backed by a 60-day money-back guarantee. Simply return your kit within 60 days of delivery for a complete refund of the purchase price, less shipping and handling.
Q: How do I return the products?
A: To return DEVONNE®, simply call Customer Service Toll-Free at 1-844-795-4476 to initiate your return. Then place everything in a box with your original invoice—or your name and shipping address, as you believe it appeared on the invoice—and ship to the address below. Please allow 1–2 billing cycles from the day you send your package for your account to be credited.
7850 Ruffner Avenue, Dept 4000,
Van Nuys, CA 91406